Employment Opportunities

Front of House Associate – Sidewalk Cinema

Location: Birmingham, AL

Reports to: Shift Manager / Assistant General Manager / General Manager

Position Overview

Front of House Associates are the face of Sidewalk Cinema — welcoming guests, serving drinks and concessions, and helping create a fun, inclusive, and memorable experience for every visitor. This role blends hospitality, customer service, and teamwork in a fast-paced, community-centered environment.

Front of House Associates may work behind the bar, at concessions, or assisting with theater and event operations. Every shift is about keeping things running smoothly, supporting the team, and ensuring our guests have a great time at the movies.

Key Responsibilities

Guest Service

• Greet and assist guests with warmth and enthusiasm.
  
  
• Provide friendly, knowledgeable service at the bar and concessions.
  
  
• Maintain Sidewalk’s high standard of hospitality and inclusivity.
  
  
• Ensure guests understand and follow house policies (e.g., no outside food/drinks, phone use, etc.).
  
  

Concessions & Bar Operations

• Prepare and serve popcorn, snacks, and bar drinks accurately and efficiently.
  
  
• Check IDs and follow all alcohol service laws.
  
  
• Maintain clean and organized workstations.
  
  
• Restock items as needed during shifts and before closing.
  
  
• Follow opening and closing checklists for concessions and bar areas.
  
  

Facility Upkeep

• Help maintain the cleanliness of the lobby, theaters, and restrooms throughout the shift.
  
  
• Assist with trash removal, dishwashing, and general cleaning tasks.
  
  
• Support setup and cleanup for screenings and special events.
  
  

Teamwork & Communication

• Work collaboratively with coworkers, Shift Managers, and leadership.
  
  
• Communicate clearly during shift transitions and when issues arise.
  
  
• Support team members during busy periods and assist where needed.
  
  

Cash Handling & Accuracy

• Operate POS systems with accuracy and attention to detail.
  
  
• Handle cash and card transactions responsibly.
  
  
• Follow Sidewalk’s tip pooling and reporting procedures.
  
  

Qualifications

• Previous experience in customer service, hospitality, or food & beverage preferred but not required.
  
  
• Excellent communication and teamwork skills.
  
  
• Positive attitude and willingness to learn.
  
  
• Must be 21+ to serve alcohol; certification required.
  
  
• Passion for movies, community, and the arts is a big plus!